bo99's Privacy Policy

1. Definitions & Scope

The key terms used in this policy are defined as follows:

• Personal Information: Any information that can directly or indirectly identify a person — such as name, address, mobile number, email address, or financial transaction details.
• Processing: Any operation performed on data, such as collection, recording, organization, storage, modification, retrieval, consultation, use, transmission, combination, or deletion.
• User: Any person who is registered on the bo99 platform or is browsing it.
• Platform: The bo99 website and all associated digital services.

This policy applies to all users of the bo99 platform, including both registered account holders and casual visitors.

2. What Information We Collect

bo99 may collect the following types of information:

2.1 Information Provided Directly

• Name, date of birth, and national identity card details (for age verification).
• Email address and mobile number.
• Financial transaction details via bKash, Nagad, Rocket, Upay, or bank transfer.
• Information provided when contacting the support team.
• Passwords and security question answers for account security.

2.2 Automatically Collected Information

• IP address, browser type, and operating system information.
• Session data collected via cookies and similar tracking technologies.
• Time spent on the platform, pages visited, and links clicked.
• Unique device identifier information.

2.3 Information Received from Third Parties

• Verification information received from identity verification service providers.
• Transaction confirmation data from payment processors.
• Risk assessment data related to fraud prevention measures.

3. Purpose of Data Use

bo99 uses your personal information for the following legitimate purposes:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Age & Identity Verification: To ensure that only persons aged 21 or above are using the platform.
• Customer Service: To resolve your issues via 24/7 live chat and email.
• Legal Obligations: To comply with anti-money laundering regulations and other applicable legal requirements.
• Fraud Prevention: To prevent unauthorized access, fraud, and other illegal activities.
• Service Improvement: To analyze user experience and further improve our platform.
• Communication: To send important account-related notifications and updates.

4. Data Sharing & Disclosure

bo99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties who operate specific services on our behalf, such as payment processing, identity verification, and technology infrastructure. These partners are required to operate under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information in response to court orders, legal processes, or valid requests from government authorities. In such cases, we will disclose only the minimum information necessary to fulfill the legal obligation.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, the new controlling party will also be obligated to provide protections equivalent to those in this privacy policy.

4.4 With Your Consent

Outside of the circumstances described above, we will not share your personal information with any third party without your explicit consent.

5. Cookies & Tracking Technologies

bo99 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: These ensure the core functionality of the platform (login sessions, security). They cannot be disabled.
• Functional Cookies: These remember your preferences and settings so you do not have to reconfigure them each time.
• Analytical Cookies: These analyze usage patterns on the platform to help improve our services.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, this may limit some functionality of the platform.

6. Data Security Measures

bo99 applies industry-standard security measures to keep your personal information secure:

• SSL Encryption: All data transmission between your device and our servers is encrypted using SSL/TLS protocols.
• Data Encryption: Stored sensitive information (passwords, payment data) is kept secure using strong encryption algorithms.
• Access Controls: Only authorized staff can access user data, and every access is logged.
• Regular Security Audits: Regular audits are conducted to identify and address security vulnerabilities in our systems.
• Two-Factor Authentication: An additional layer of verification is used to protect accounts.

However, transmitting information over the internet is not completely risk-free. We strive to ensure the highest level of security, but we cannot guarantee absolute security.

7. Data Retention Period

bo99 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All account information is retained while the account remains active.
• Even after an account is closed, information may be retained for a specified period to fulfill legal obligations.
• Financial transaction records must be retained for a specified period in accordance with financial regulations.
• When no longer needed, information is securely deleted or anonymized.

8. User Rights

You have the following rights in relation to your personal information:

8.1 Right of Access

You may request a copy of the information we hold about you.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required to fulfill legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Object

You may object to the use of your information for specific purposes.

To exercise these rights, please contact our support team.

9. Protection of Minors

bo99 takes the privacy and protection of minors very seriously. This platform is for persons aged 21 or above only. We do not intentionally collect information from any person under 21. If we become aware that a minor has registered on our platform, we will immediately close their account and delete all associated information.

If you believe a minor is using our platform, please contact us.

10. International Data Transfers

Some information may be processed outside of Bangladesh as required to provide our services. In such cases, we ensure that:

• Transferred information will receive protections equivalent to those in this privacy policy.
• Third-party service providers comply with international standards for data protection.
• Only the minimum necessary information is transferred.

11. Third-Party Links & Services

The bo99 platform does not contain links to third-party websites. However, third-party technology is used to operate our payment processing services (bKash, Nagad, Rocket, Upay, and bank transfer). These service providers have their own privacy policies and process your information in accordance with those policies. We are not responsible for the privacy practices of these third-party service providers.

12. Policy Changes

bo99 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, we will notify you by email or via a notification on the platform.
• Continued use of the platform after changes are made will be considered your acceptance of the updated policy.

We recommend that you review this policy regularly.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact our support team:

We will do our best to respond as quickly as possible after receiving your request.