bo99 Responsible Gaming — Your Safety Is Our Priority
bo99 believes that online betting is enjoyable only when it is played in a controlled and mindful way. Our responsible gaming tools and policies are always ready to keep you protected.
What does responsible betting mean?
At bo99, we want every player to play for fun and entertainment — not to face financial pressure or mental distress. Responsible gaming means knowing your limits, knowing when to stop, and never treating gaming as a source of income.
Gaming is entertainment, not income
Online betting and casino games are primarily for entertainment. Never bet with money you need for daily expenses. Salary, rent, or borrowed money should not be used for gaming. bo99 always advises — never wager more than you can afford to lose.
Stay in control of your time
Playing for long stretches without a break weakens your ability to make sound decisions. Take regular breaks, check the clock, and make spending time with family and friends your top priority. Decide how long you will play before you start.
Important notice: bo99 is a 21+ platform. Anyone under the age of 21 is strictly prohibited from using this site. Accounts cannot be opened without age verification, and we reserve the right to verify any account at any time if it appears suspicious.
bo99's Safety Tools
bo99 provides these tools to keep your gaming experience healthy and controlled. To use them, contact our support team via live chat.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once the limit is set, it cannot be exceeded, protecting you from overspending.
Self-Exclusion
If you feel gaming is getting out of control, you can have your account fully blocked for a set period. Options range from 30 days up to a permanent closure.
Time-Out Break
If you need a shorter break than self-exclusion, take a time-out from 24 hours up to seven days. During this period you will not be able to log in to your account, but access will be restored automatically once the time is up.
Loss Limit
Set a maximum cap on how much you can lose within a given period. Once that limit is reached, your account will automatically pause from gameplay temporarily.
Reality Check Reminder
Set reminders to alert you at regular intervals about how long you have been playing. This keeps you aware of time and helps you make mindful decisions.
Transaction & Game History
You can easily view your full betting history along with all deposit and withdrawal records. Analyse your gaming patterns and adjust your approach as needed.
Warning Signs of Problem Gambling
If any of the signs below appear in your behaviour, treat it as an important signal. bo99 is always ready to help you.
Financial Warning Signs
- Continuing to play in an attempt to recover lost money
- Taking out loans or asking family for money to bet
- Spending money meant for food or bills on betting
- Hiding how much you spend or lying about it
- Trying to solve financial problems through gambling
Mental & Social Warning Signs
- Feeling uncomfortable or anxious when not playing
- Withdrawing from family and friends
- Gradually increasing the amount of time and money spent on gaming
- Trying to stop playing but being unable to
- Unable to focus on work or studies
If any of these signs apply to you, contact the bo99 support team right away. Our 24/7 live chat is always available to help you.
Easy Steps to Get Help
If you feel gaming is getting out of control, follow these steps. bo99 is with you every step of the way.
Acknowledge It
The first step is acknowledging that there is a problem. That takes courage, not weakness. Be honest with yourself about how you feel.
Contact bo99 Support
Send a message via our 24/7 live chat or email us at [email protected]. Help is available in both Bengali and English.
Activate Protection Tools
At your request, the support team will set a deposit limit, activate a time-out, or begin the self-exclusion process.
Take a Break and Stay Well
During the break, spend time with family and friends, find new hobbies, and speak with a professional counsellor if needed.
Set New Limits When You Return
When you return after a break, set a new budget and time limits, and play with greater awareness this time.
Get Direct Help
bo99's support team is with you seven days a week, twenty-four hours a day. Reach out with any question or request related to responsible gaming.
Live Chat: Log in to the site and start a chat
Email: [email protected]
Help is available in both Bengali and English
Our support team will listen to your concerns with strict confidentiality. You will receive help without any judgment or criticism.
21+ Age Requirement & Child Protection
bo99 follows a strict 21+ age policy. Age verification is carried out at account registration and before withdrawal. If you have children or teenagers at home, take the following steps:
Device Security
- Use a strong password or biometric lock on your device
- Never save your login details or leave them where children can see them
- Turn off the auto-fill option in your browser
Account Security
- Sign out after every session
- Do not share your password with any other family member
- Report any suspicious login to support immediately
bo99 is for adults aged 21 and above only. Accounts belonging to underage users will be closed immediately.
Budget Planning & Financial Protection
For responsible financial management at bo99, we have set clear boundaries. Following them protects your financial wellbeing.
Minimum Deposit
৳300
The minimum deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳300. Start small and keep your budget under control.
Minimum Withdrawal
৳500
When you win, the minimum withdrawal amount is ৳500. In most cases, the money will reach your mobile banking account within 15 minutes to 2 hours.
Smart Budget Planning
Each week, set aside a fixed portion of your entertainment budget. Once that amount is used up, stop playing. Do not place larger bets in an attempt to recover lost money.
Questions About Responsible Gaming
Play responsibly, enjoy yourself
bo99 believes entertainment is at its best when it is controlled. Browse our game categories or read the FAQ page for any questions.
If you need help, talk to us directly: